One operating system for every customer call.

Design AI voice agents, organise contacts, launch campaigns, route calls and measure outcomes from a single governed workspace.

Start your workspace ↗Talk to solutions engineering
  • 60+ languages and regional-language auto-detection
  • Human handoff with caller context
  • Governed rollout controls
ORDER OPERATIONS WORKFLOW

Confirm the order.
Move it toward dispatch.

For retail, mobility and service workflows, an AI agent can be configured to confirm order details on a live call, create the approved outcome and trigger the next dispatch-ready action through connected systems.

Illustrative Talkflo dashboard showing live call order confirmation, dispatch status, handoff alerts and language routing
ILLUSTRATIVE PRODUCT WORKFLOWLive call → order confirmation → configured dispatch handoff

Availability of order and dispatch actions depends on your connected CRM, order-management and provider integrations.

HOW THE PLATFORM WORKS

From conversation design
to a governed outcome.

Every layer is connected so teams can move from an agent draft to controlled customer operations without losing context or oversight.

01

Build your agent

Set persona, language behaviour, approved knowledge, escalation boundaries and tool permissions.

↗
02

Connect context

Bring together contacts, consent, CRM context, knowledge sources and outcome rules before the call.

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03

Launch with control

Run campaigns and phone flows with time-zone rules, suppression checks and approval gates.

↗
04

Learn from outcomes

Review call intelligence, human handoffs, QA signals and workflow results in one workspace.

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ENTERPRISE ARCHITECTURE

Your stack, connected
around every conversation.

Talkflo is designed to coordinate the operational layer around your selected channels, providers and business systems.

TALKFLO
COMMAND
LAYER
INPUTSContacts & CRMKnowledge sourcesConsent & preferences
OUTCOMESAI resolutionHuman queue / callbackCRM update / webhook
AI agentTelephony routingCall intelligenceAudit record

Provider, CRM and automation connections are configured during implementation; production operation depends on your selected provider setup.

CONTROL CENTER

Automation that stays
accountable.

Put clear boundaries around who can configure, approve, publish and review customer-facing voice workflows.

Explore security & governance ↗
GOVERNANCE

Roles, approvals and audit trails

Scope access by role, retain key change events and put approval steps before high-impact launches.

  • Role-based workspace access
  • Approval workflows
  • Audit log explorer
CUSTOMER SAFETY

Consent-aware operations

Design calling controls around consent, suppression, time-zone protection and escalation requirements.

  • DND and opt-out suppression
  • Calling-window safeguards
  • Human escalation routes
DATA CONTROLS

Practical privacy safeguards

Configure retention, sensitive-data handling and governed data export policies for your operational needs.

  • Recording retention settings
  • PII handling controls
  • Export approval options
DEPLOYMENT CONTROLS

Test deliberately.
Publish with confidence.

Move customer-facing workflows through a visible lifecycle instead of updating live operations blindly.

  1. 01
    DraftConfigure the agent, knowledge, routing and rules.
  2. 02
    TestReview sample conversations and handoff behaviour.
  3. 03
    ApprovalRequest a controlled sign-off before launch.
  4. 04
    ProductionPublish, monitor and retain a rollback path.
RELIABILITY & SCALE

Built for operations
that need a fallback.

Operational visibility helps teams detect routing problems early and guide calls to the appropriate configured fallback.

◉

Provider health

Monitor configured provider routes and investigate operational issues from a central control surface.

↪

Fallback paths

Define when a call should transfer to a human queue, specialist workflow, voicemail or callback task.

⌁

Live operations

See active call activity, handoff needs and campaign pacing before a small issue becomes a larger one.

◎

Global language routing

Use auto-detection and configured regional language preferences to route conversations with more context.

INTEGRATION-READY

Keep the systems
your team already uses.

Connect customer context and operational actions around the voice workflow through configured integrations and approved API tools.

CRM & contact systems Configured during onboardingCalendar & appointment tools Approved booking actionsWhatsApp, SMS & email Outcome follow-up pathsWebhooks & APIs Permissioned automation
ENTERPRISE ROLLOUT

Bring product, security and operations
into the same conversation.

For complex implementations, Talkflo can be planned as a controlled rollout—not a self-serve leap into production calling.

01

Workflow discovery

Map the customer journey, business rules and human escalation expectations.

02

Controlled pilot

Test selected agent and call-flow scenarios with an agreed launch boundary.

03

Measured expansion

Review outcomes, governance and provider readiness before expanding operations.

Book an enterprise walkthrough ↗team@talkflo.org