SECURITY & GOVERNANCE

Capable AI, with accountable control.

Talkflo is designed for customer operations where permissioning, consent, auditability and safe escalation matter as much as automation.

Book a security walkthrough ↗
Illustrative Talkflo security command center showing consent, approval, audit and human escalation controls
CONTROL SURFACEEvery workflow has an owner, an approved path and a visible outcome.
DESIGNED FOR GOVERNED OPERATIONS

Controls that stay connected to the conversation.

Not just a policy document—operational controls that can be configured around the AI agent, campaign, customer data and next action.

01

Identity & access

Custom roles, workspace scopes, MFA-ready controls and governed support access.

✓
02

Consent & customer safety

DND, opt-out, calling-time and approved escalation controls around every workflow.

✓
03

Data & auditability

Recording policies, transcript redaction, export approvals and accountable change history.

✓
04

Reliable delivery

Provider routing, health monitoring and fallback paths configured for continuity.

✓
DATA PROTECTION

Make sensitive information visible only to the people who need it.

Build customer-facing voice operations with practical privacy boundaries and intentional access paths.

Recording & transcript policy

Set retention, access and handling rules for recordings and call transcripts.

PII-aware workflow design

Configure sensitive-data handling and approved information boundaries for your use case.

Controlled exports

Keep data exports visible, permissioned and approval-aware where your operation needs it.

GOVERNED DEPLOYMENT

Change customer-facing AI with confidence.

Move customer workflows through a visible lifecycle instead of editing live operations blindly.

01→

Draft

Configure the agent, knowledge, permissions and connected tools.

02→

Review

Test sample calls, route outcomes and approval boundaries.

03→

Approve

Require the accountable team to authorise customer-facing changes.

04✓

Production

Monitor live outcomes, provider health and retain a rollback path.

RELIABILITY & CONTINUITY

Designed to keep the right conversation moving.

Make operational issues visible and define the approved fallback before a small incident becomes a larger customer experience problem.

Review your reliability path →
PROVIDER HEALTHMonitor service routing and investigate operational signals from one control surface.
FALLBACK PATHSDefine when a call should transfer to a human queue, specialist workflow, voicemail or callback task.
HUMAN ESCALATIONPreserve caller context when automation reaches its boundary.
SECURITY REVIEW

Build trust into every
customer conversation.

Talkflo can be configured around the controls, customer data policies and operational approval model your team requires.

Book a security walkthrough ↗